by
Tabitha Young
on January 7, 2020
Live chat and bots are becoming an essential part of a website. And, you may find yourself asking, "Should I use a live chat feature or bots? Are either really necessary? What's the difference between a bot and live chat?" Not to worry, many other businesses with an online presence are...
Topics: Inbound Marketing, Customer Service
by
Mary Ann Hegvold
on September 13, 2019
What a whirlwind it was! Mark, Tabitha, Erin, Aaron and I spent last week in Boston at the annual INBOUND conference by HubSpot. This is a solid four days of inspiration, ideas, new product announcements, networking, food truck lunch selections, and miles and miles of walking. We'd like to share...
Topics: Video, Sales, Marketing Strategy
by
Mark Croft
on July 30, 2019
Artificial intelligence (or AI) is a term that refers to a melting pot of concepts and technologies. Typically, any technique which enables computers to mimic human behavior is considered AI. AI software is capable of learning from patterns in data and...
Topics: Sales, Customer Service